Refund Policy

Our promise

If you're not satisfied with your Preston's Family Beef order for any reason, including beef that arrives thawed or damaged, you can request a refund within 7 days of the day it was delivered.

How to request a refund

• Call or text (214) 656-4474, or email prestonspremiumbeef@gmail.com, within 7 days of delivery.
• Tell us your name, your share size (eighth, quarter, half or whole) and what went wrong.
• A photo helps us understand the problem and fix it faster.
• We'll text you instructions for sending the beef back.

What you'll get back

A full refund of everything you paid, including your deposit. The only thing not refunded is the cost of shipping the beef back to us (see below). It's paid back the same way you paid us (Zelle, Cash App, Apple Pay, Venmo, cash or other) as soon as we receive the beef back.

Do I need to send the beef back?

Yes. Keep the beef frozen and send it back to us; we'll text you how. Return shipping is paid by you: either you pay the carrier directly, or we cover the return label and take that cost out of your refund. Only the return package is charged. Your original shipping stays free.

Cancelling before processing

Cancel any time before your beef is processed and you get all your money back: the $750 deposit, or the full $500 for an eighth. It's paid back the same way you paid.

After 7 days

Requests made more than 7 days after delivery aren't eligible for a refund, but please still reach out. We'd rather hear about it.